Hub Hotel Privacy Policy

In Accordance to “Personal Information Protection Act” of Taiwan and EU GDPR or related legal regulations, Hub Hotel is committed to protecting privacy of your personal data with utmost sincerity. Hub Hotel will inform you regarding the purpose of collecting and the range for using of your personal information which is collected when you sign up to be Hub Hotel’s member to buy our tour packages or other goods on Hub Hotel website and APP. As a consumer, you will be provided full knowledge on the purpose of each personal information collected as you sign up to be a Hub Hotel member. Doing so will allow you to purchase our tour packages and other goods on the Hub Hotel website and application. Hub Hotel expects you to understand your related rights so as to feel comfortable to use all related Internet services provided by Hub Hotel. Hub Hotel will uphold your rights as a consumer to ensure your confidence in using all internet-related services provided by

In order to fully provide our service to you, we will be collecting your personal information through the following methods. It may be done through certain parts of Hub Hotel website (when registering or while using the function of “Message” of Hub Hotel website), Hub Hotel APP, or Hub Hotel Service Center (via E-mail or telephone). You will be asked to provide personal identification information which includes but will not limited to following categories. Doing so, to grant you access to certain parts of the website and application, allowing you to make use of the services Hub Hotel provides:

  • Sign up to be a Hub Hotel member
  • Purchase accomodation, tour package or tickets, sim cards, WiFi router rental
  • Provide your personal information and contact methods for Hub Hotel or suppliers to prepare or prearrange tour packages or other goods
  • Using the Hub Hotel member’s exclusive interaction service
  • Receive newest Hub Hotel’s recommendation, promotion information or other EDM

Hub Hotel will collect your personal information for specific purposes, which you may see below:

  • 【Sign up process】your name、your nationality、your resident、your phone number、your contact E-mail、your date of birth、your gender.
  • 【Booking process】your credit card number (Cardholder name、Credit card number、Expiration date、CVC/CVV)、your information of other on-line payment methods (Android Pay or LINE Pay). Sometimes you will have to provide us your name on your passport as well as passport number after booking tour packages There will be instances wherein you will have to provide us your name as displayed in your passport, as well as your passport number, depending on the needs of each product. You will have to provide us your resident address if you choose to book goods which you hope we deliver to you.

If you didn’t provide us complete information or if you provide wrong information to Hub Hotel, Hub Hotel may not be able to prepare/prearrange or deliver goods (SIMCards、WiFi Router、Tickets and Passes) to you. As a consumer, you are responsible in providing complete and accurate information as requested by Hub Hotel. Inability to do so may lead to errors in your order, which may lead to lost packages or canceled tours. The customers’ personal information gathered by Hub Hotel will be used for the sole purpose of providing our service in the best of our abilities. It will be utilized in order to improve our services, and to provide a more personalized customer experience.

Hub Hotel may have to provide your information to our subsidiaries or our Hub Hotel’s suppliers or Credit Card Associations and banks. Without your prior consent, Hub Hotel promises that Hub Hotel won’t use your personal information in the purpose which is not related to your booking. Hub Hotel won’t provide your personal information to any third party expect Hub Hotel and related services providers. As a service, Hub Hotel may disclose your information to our subsidiaries, and/or our suppliers, and/or credit card associations, and/or banks. Without your prior consent, Hub Hotel will not make use of your personal information in a purpose which is not related to your order. Hub Hotel will not disclose your personal information to any third party except for the related services providers.

After providing your personal information above, if you want to change your information, you can sign up to our system to revise or update your information. If you hope that Hub Hotel revise or amend or delete your personal information, please contact us and provide your opinion to our customer service center:
E-mail of our service center:
contact phone: +886 (3) 462-2345
After receiving your opinion, Hub Hotel will deliver your requestment and opinion to our IT department immediately. We will inform you processing status and results instantly.

Hub Hotel may gather your IP address to identify your location when you are browsing Hub Hotel website. Hub Hotel may also gather “Cookies”, a small piece of data sent from the website and stored on the user's computer which tracks the users browsing activity within the Hub Hotel website. Hub Hotel may use “Cookies” to record the user's browsing activity (including but not limited to - the links selected, the period of use, and a record of the pages visited in the past). Hub Hotel may use your IP address records and data collected by cookies or other browsing-related behavior to record and analyze the users’ preference, or to develop business and marketing strategies done to improve or maintain quality of service or introduce packages or goods to you. When Hub Hotel analyzes the user’s data and browsing behavior collected, Hub Hotel guarantees that it will only be used to predict business trends and acquire the users’ habit and preference. Hub Hotel will not use the data and information gathered to identify or jeopardize the privacy of the customer.

The personal information shared to Hub Hotel will be kept until it is no longer needed or up until the period stipulated by law. You have the right to revise, delete, view, supply, and apply for a portable copy of your personal information under the specific provisions of the “Personal Information Protection Act” or EU GDPR. There will be circumstances wherein Hub Hotel may provide your information to a third party or government units. These circumstances include the following:

  • An ordered legal requirement from government units or judicial institutions.
  • If it can be used to protect one’s personal safety according to Hub Hotel’s rational judgment.
  • If the information collected by Hub Hotel may be related to illegal activities or violations affecting the public’s interest and good customs.

The privacy policy will only be applicable within the domain of Hub Hotel will not be liable to links within the website directing to other domains. We highly recommend you to view the privacy policies of other websites for your reference. We will not be able to assure the security of your personal information if shared in other domains outside

Any dispute arising out of or in connection with this website shall be governed and construed by the laws of the Republic of China, and shall be resolved by Taiwan Taipei District Court which serves as the court of first instance.

Please contact us if you have any questions regarding Hub Hotel’s Privacy Policy via Hub Hotel’s Customer Service Center “e-mail: service@Hub”. Hub Hotel will answer your request and reply you immediately.